Engagement Rings・Wedding Rings・Eternity Rings:
・Free size alteration for current ring is provided (applicable upon assessment on the condition of the ring by I-PRIMO).
・First time size exchange is free of charge. A service charge of S$200 will be charged from the second time onwards.
※If the new size required is out of the standard ring size scale, a special size handling charge will be applied. (Please check with our consultants for the exact cost.)
Repair Service:
・A one-year free repair period is provided. A service charge of S$100 will be charged per item repaired upon exceeding a year after purchase.
・Free repair services are provided if the melee diamonds fell out from the ring within one-year of purchase. An additional fee (quoted separately) will be charged upon exceeding a year after purchase.
・We may not be able to provide free service to some of the ring styles due to its special finishing and polishing procedures.
※This is not applicable to the center stone of engagement ring and pink melee diamonds.
Anniversary / Fashion Jewelry:
Repair service:
・A one-year free repair period is provided. Afterwards, a quotation for the charges will be provided after assessment.
・For defects and damages resulting from improper use, an additional fee will be charged at our discretion.
・The missing or damaged of certain parts could result in a situation deemed impossible to repair.
*Items purchased outside of Singapore will not be entitled for the free of charge warranty period.
*If you require service from another region, please visit I-PRIMO’s official website of the specific region for more information.
